The hours were worked. Proving it is the hard part.
A participant swears they finished. The signed sheet is somewhere in a folder, or it isn't. The judge asks for the record in the middle of a docket, and someone has to go find it.
Service Connect replaces the paper trail with a verified one. Participants check in and out on site from their phone. Hours are recorded as they happen, tied to a location and a supervisor, and available as a court-ready report before anyone asks for it.
The city is the customer. Participants never pay us. Ever.
Alabama courts have been sold offender-funded systems before, and the bill landed on the people least able to carry it. Service Connect is not that. There is no participant fee, no per-case charge, no monthly charge to the person doing the hours, and no revenue that depends on anyone failing. One flat annual price, paid by the city, set by the size of the city. That is the entire business model, and it is on this page on purpose.
What it changes, depending on where you sit
No chasing paper. Assign a participant to a site, and the hours arrive on their own. When someone calls asking how many hours are left, the answer is on screen instead of in a folder.
A defensible record. Every credited hour carries a time, a place, and a confirming supervisor. Compliance and non-compliance are both documented the same way, before the case is called.
One line in the budget, known in advance, that does not move when the caseload does. Data stays with the city, and leaves with the city if the contract ends.
How it works
Four steps, in order, from sentencing to the report.
The court enters the order
Hours ordered, deadline, and any conditions. The participant is assigned to an approved service site.
The participant checks in on site
From the mobile app, at the location, at the time. Check-in is geo-fenced to the approved site, so hours can't be logged from a couch.
The supervisor confirms
The site supervisor signs off on what was actually worked. Hours post to the participant's balance against the ordered total.
The court gets a report
Progress, completion, and missed deadlines, ready to print or export for the file — without anyone assembling it by hand.
An app that answers "how many hours do I have left?"
Most calls to a clerk's office are the same question. The app answers it without the call: hours completed, hours remaining, the deadline, and where the next shift is.
Checking in takes one tap at the site. If someone is in the wrong place, or outside their scheduled window, the app says so at the time — not three weeks later when the sheet comes back wrong.
Free to the participant, on both stores. No account fee, no subscription, no advertising.
Flat annual price, set by the size of your city
Not per seat, not per case, not per participant. The tier is chosen by population, which is public and doesn't move — so the price you're quoted is the price next year, whether your caseload doubles or empties out.
| Tier | Population served | Per year | Works out to | Typical caseload |
|---|---|---|---|---|
| Starter | Under 5,000 | $3,000 | $250 / mo | ~25 active |
| Town | 5,000 – 15,000 | $6,000 | $500 / mo | ~100 active |
| City | 15,000 – 40,000 | $12,000 | $1,000 / mo | ~300 active |
| Metro | 40,000 – 100,000 | $21,000 | $1,750 / mo | ~750 active |
| County | 100,000+, or shared across courts | From $30,000 | Quoted | By arrangement |
Included at every tier: unlimited staff accounts, unlimited service sites, the participant app, court reports, setup, and support. No implementation fee, no per-report charge, and no separate charge for the mobile app.
In use today
Service Connect is live and in daily use with an Alabama court. We don't publish a customer's name without their written say-so — but we will put you on the phone with a working reference before you sign anything.
Ask a question, or see it running
A demo takes about twenty minutes and uses a sample court, not anyone's real data. If you'd rather just have the one-page summary to forward, say so below and we'll send it.